[Hiring] Temporary Remote Customer Service Representative @First Call

Role Description

When severe weather impacts communities, customers need support quickly. As a CAT Customer Service Representative, you will play an important role in helping individuals begin the claims process with compassion, accuracy, and professionalism.

The CAT Customer Service Representative is a temporary, on-call position activated during natural disasters, severe weather, or other events affecting communities regionally or nationally. You will provide customer support, utilize client claims systems, and help create a positive customer experience during challenging situations.

Key Responsibilities

• Deliver prompt, accurate, and courteous customer service
• Demonstrate empathy and professionalism while assisting customers through the claims process
• Collect, document, and update claim information accurately
• Follow client-specific handling instructions and procedures
• Utilize call scripting to ensure consistency, efficiency, and compliance during customer interactions

Qualifications

• 18 years or older
• High school diploma or GED
• Excellent written and verbal communication skills
• Typing speed of 40+ WPM
• Basic knowledge of Microsoft Office Suite (Excel, Word, Outlook)
• Basic understanding of Windows operating systems
• Reliable, punctual, and able to self-manage
• Ability to multitask and work effectively in a fast-paced environment
• Must be authorized to work in the U.S. without sponsorship

Preferred Characteristics

• Highly motivated, energetic, and customer-focused
• Positive, confident, and adaptable
• Comfortable supporting customers during high-pressure situations

Benefits

• $15/hour
• Remote work from an approved state
• Flexible scheduling - select shifts based on your availability and business needs
• Opportunity to return during future catastrophe events and high-volume claim seasons
• A chance to make a meaningful impact by supporting customers during difficult times
• No prior claims experience required - training and support are provided.

Scheduling Details

This is a temporary, on-call position. Shift availability varies based on catastrophe events, business needs, and your availability. Because this role supports catastrophe response, periods without available shifts may occur.

• Weekly schedules are posted in advance and include weekday, evening, and weekend shifts based on business needs.
• Employees select available shifts based on their schedule (minimum shift length 2 hours)
• Operations run 24/7/365, including holidays
• Extended periods without available shifts may occur due to the nature of this role

Remote Work Requirements

• Windows 11 computer with 8GB+ RAM (Chromebooks, macOS, and Linux devices are not supported)
• Private, secure internet connection (Ethernet connection recommended)
• No public Wi-Fi, VPNs, or cellular-based internet connections
• Personal cell phone (headset recommended)

Approved Remote Work States

• Applicants must reside in one of the following approved states: AL, AR, FL, GA, ID, IA, KS, KY, LA, MS, NE, NC, OK, SC, SD, TN, TX, UT, VA, WI