[Hiring] Temporary Customer Service Professional I @Cambia Health Solutions

Role Description

This position is a temporary remote opportunity available to candidates in WA, ID, OR, UT, ND, MN, and AR. It has the potential to become a Cambia Full-Time position (FTE), but this is not a commitment or guarantee of full-time employment with Cambia.

Upcoming start dates include:

• December 21st, 2026
• January 4th, 2027

Your start date will be assigned based on class availability and the date of your application. If you are selected for an interview, please let HR know as soon as possible if any of the start dates listed above will not work for you.

As a Customer Service Professional (CSP), you will:

• Act as the bridge between Cambia and those we serve, including members, providers, and other health care professionals.
• Connect directly with providers or current and potential subscribers to our Regence, Asuris, and Bridgespan health insurance plans.
• Answer incoming calls on recorded lines, providing guidance and resources on benefits, claims, and eligibility.
• Advocate for our members, track down answers to tricky questions, and ask for support when needed.

Qualifications

• High school diploma or equivalent.
• 6 months of customer service call center experience; or
• 6 months of customer service experience in insurance, retail, banking, hospital, medical office, or similar industry with extensive customer contact; or
• Equivalent combination of education and experience.
• Proficient PC skills and an ability to navigate multiple applications while on calls.
• Ability to apply mathematical concepts and calculations.
• Preferred: knowledge of medical terminology and coding.
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired.

Requirements

• Excellent multitasking skills under pressure.
• Resilience, patience, and a positive attitude in the face of challenges.
• Clear, concise, and empathetic demeanor while responding to inquiries and requests.
• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers’ needs.
• Sound decision-making and flexibility in a fast-paced environment.
• Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.
• Equally comfortable collaborating with a team and working independently.
• Ability to handle sensitive and confidential information with discretion.

Benefits

• Competitive pay.
• Career growth opportunities.
• Flexible and remote options to help you balance priorities in and outside of work.

Company Description

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.

• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
• Give back to your community by participating in Cambia-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.

As part of our security requirements, new hires will need access to a personal mobile device to set up Multi-Factor Authentication (MFA) upon joining the company.

We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law.