[Hiring] Customer Service Representative @Blue Cross and Blue Shield of Nebraska

Role Description

As a Customer Service Representative, you are responsible for handling incoming phone calls and being the primary customer interface for inquiries. Our service representatives inform and educate as well as serve as member advocates, building trust in our abilities and being the voice of the customer. By using established best practices, attending ongoing training, and utilizing resources and tools, you will serve as the expert to help navigate through the challenging world of insurance. Our representatives must be talented, dedicated people who possess a passion for providing best-in-class service and want to make a difference in the lives of our members.

• Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail.
• Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues.
• Elevates sensitive customer requests when necessary.
• Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment.
• Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.

Qualifications

• High School Diploma or Equivalent.
• Three years of experience in a complaint-type customer service office setting (health insurance or related field preferred).
• An equivalent combination of education and experience may be substituted for this requirement.
• Availability for training 14 to 16 weeks in length.

Requirements

• Must reside within the state of Nebraska or immediate Omaha metro at the time of application.
• Must have a distraction-free environment to take back-to-back calls throughout the day.
• Must possess high-speed internet.

Benefits

• Annual salary of $42,640.
• Training for this position is remote and lasts approximately 9-12 weeks (Monday - Friday from 8:00am - 4:30pm CST).
• After training, all employees must be able to work any 8.5-hour shift Monday - Friday within the hours of 7:30am - 6:00pm CST.
• Learn more about our comprehensive Total Rewards package by visiting NebraskaBlue.com/Careers.