[Hiring] Customer Service Representative @Transworld Systems Inc.

Role Description

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.

Work Location: This is a remote/work from home position.

Compensation: $15.00/hour

Paid Training Start Date: Wednesday, December 9, 2026

Training Hours: Monday thru Friday 9am - 5:30pm EST (3 weeks + 2 weeks nesting)

Hours of Operation (following training): Monday thru Friday 7am - 8pm EST

• Please note: During Training, you will be assigned a set work schedule within the indicated hours of operation listed above.

Responsibilities

In This Role, You Will:

• Communicate via inbound telephone calls with consumers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Follow up in a timely manner to ensure customer satisfaction.
• Understand all programs, systems, and procedures necessary to perform job effectively.
• Maintain diplomacy and tact when dealing with upset or escalated calls.
• Escalate customer complaints and/or calls through the appropriate channel to management.
• Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations as directed by management or during training.
• Knowledge, understanding, and compliance with company policies and procedures.
• Provide feedback to management concerning possible problems or areas of improvement.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma required. Bachelor’s Degree or if undergraduate, with relevant work experience preferred.
• Previous customer service and/or call center experience preferred.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

Requirements

• The minimum internet speed requirements for remote work are as follows:
• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload
• Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches).

Benefits

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Generous bonus opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!