[Hiring] TEMP BPO Associate @NTT DATA Services

Role Description

As a Rep II, Operations, you will support Medicare members, prescribers, and providers by processing coverage-related requests across both phone and fax (offline) channels. This role integrates responsibilities previously segmented by channel (phone vs. fax) and line of business (Medicare Part D and applicable Medicare Part B processes), reflecting the organization’s modularized training model in which colleagues progressively learn, practice, and apply end‑to‑end skills before fully transitioning to production work.

• Responsible for accurate case setup, review, outreach, documentation, and timely resolution of requests in accordance with Medicare guidelines, CMS-mandated timelines, and internal quality standards.
• Demonstrate strong attention to detail, professional verbal and written communication skills, and the ability to problem-solve in a highly regulated, fast-paced environment.
• Work performed through a combination of inbound and outbound phone interactions and fax-based casework.

This position is full-time, remote (Work at Home), non-exempt, and requires schedule flexibility based on business needs.

Qualifications

• Strong attention to detail.
• Professional verbal and written communication skills.
• Ability to problem-solve in a highly regulated, fast-paced environment.

Requirements

• Experience with Medicare guidelines and CMS-mandated timelines.
• Ability to manage inbound and outbound phone interactions and fax-based casework.

Benefits

• Flexible work schedule.
• Remote work options.