[Hiring] Medical Contact Center Associate I @Fortrea

Role Description

Fortrea is hiring for a remote based Medical Contact Center Associate I to respond to medical information queries and product quality complaints along with general queries that may be received over the telephone call, email, fax, etc.

• Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
• Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
• Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
• Assume responsibility for quality of data processed.
• All other duties as needed or assigned.

Qualifications

• MA/MS/PharmD + 1 to 2 years of safety experience.
• Safety experience includes actual experience processing AE/SAE reports, generating narratives, queries, working within safety databases, and experience with regulatory submissions.
• Relevant experience includes experience in the pharmaceutical, biotechnology, or CRO industry, partly in related areas such as Medical Affairs, Clinical Data Entry and Clinical Data Management, Clinical Data Monitor, Regulatory Affairs, or Quality Assurance.

Requirements

• Good written and verbal communication skills.
• MINIMUM 1-2 years MCC (Medical Call Center) experience required.
• Ability to receive and manage in-bound and out-bound calls.
• Ability to analyze and synthesize medical information.
• Good understanding of regulatory requirements, good Pharmacovigilance practices and ICH GCP guidelines.
• Technical proficiency with Microsoft Office suite applications.
• High degree of accuracy with attention to detail.
• Functions as a team player.
• Ability to work independently with moderate supervision.

Preferred Qualifications

• Degree preferred (but not necessary) to be in one or more of the following disciplines: Biological Sciences, Pharmacy, Nursing, Life Sciences, and Chemistry.
• Experience in call center process is preferred.
• Applicants must be legally entitled to work in US without the need for employer-sponsored work permits. This position is not eligible for sponsorship.

Work Environment

• Work is performed in an office environment with exposure to electrical office equipment.
• Occasional drives to site locations with occasional travel both domestic and international.

Physical Requirements

• Frequently stationary for 6-8 hours per day.
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
• Occasional crouching, stooping, with frequent bending and twisting of upper body and neck.
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
• Regular and consistent attendance.
• Varied hours may be required.
• Availability between 8a-8p required.

Pay Range

$27.00-$35.00/ hourly rate

Benefits

• All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
• Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), Paid time off (PTO) or Flexible time off (FTO).

Application Deadline

September 28, 2026