[Hiring] Technical Support Student @Daktronics

Role Description

Join Daktronics and be part of a team that creates cutting-edge digital LED display technology and audio systems. Experience the thrill of working on projects that bring excitement to sports events, attract customers worldwide, and guide people in their daily lives.

At Daktronics, you’ll engage in meaningful work and have the chance to grow both personally and professionally. Our internships and student positions offer hands-on experience, mentorship, and the opportunity to develop a deep understanding of our products and industry practices.

You’ll have a mentor who will challenge you to find solutions, take initiative and develop a strong understanding of Daktronics products, practices, and procedures. We are committed to providing the resources and mentorship necessary to thrive in your position, ensuring you feel supported and are successful.

Core Responsibilities:

• Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations.
• Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail.
• Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions.
• Receive technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers.
• Provide technical support for customers with Daktronics products and solutions, where you’ll troubleshoot complex issues, create plans of action for onsite service, advise on part replacement, and provide operational assistance.

We provide a complete and fully remote training on our products and solutions. Through the training you’ll be paired with a mentor who will guide and challenge you to find solutions to technical issues. During your employment with us you can develop proficiency with the following skills:

• Operation and Design of Daktronics solutions
• Electronics Troubleshooting
• Network Troubleshooting
• Software Operation
• Operating System Troubleshooting
• Hardware Troubleshooting

You’ll discover that our student roles align closely with our full-time Technical Support Engineering position, and that Daktronics actively seeks to hire, promote, and reward people who consistently provide outstanding service to our customers. Other opportunities for growth from the Technical Support Engineering roles are:

• Project Management – Installation of Daktronics solutions, or internal project management
• Account Service Management – Managing and building customer relationships
• Field Service Engineer – Onsite support of customer equipment and live events
• Design Engineering – Develop and Design Daktronics solutions
• Electrical Engineering
• Software Engineering
• Leadership Roles – Various opportunities leading teams, projects, or developing others

Qualifications

• The preferred applicant will be a student registered in at least 12 credits.
• The preferred applicant will be working towards an associate or bachelor’s degree in an Engineering, Computer Networking, or other Technical related degree.
• The preferred applicant will be in their sophomore or junior year of school.
• Only strong academic performers will be considered and must maintain an acceptable GPA.
• Unofficial transcripts or web transcripts must be submitted with application.
• Good oral and written communication skills, good organizational skills, self-motivation.
• Effectively exercise discretion and independent judgment.
• Experience with either phone support or troubleshooting electronics/networks a plus.
• Fluent in English, both written and verbal.
• Applicants must be 18 years of age or older.
• Daktronics does not sponsor, renew, or extend immigration visas for this position.

Requirements

• Availability to work approximately 15 hours per week (maximum of 20 hours per week) during the academic year and up to 40 hours per week during the summer.
• Position has opportunity to work from a US Based home office. This position is open to candidates eligible to work in Sioux Falls, South Dakota.

Benefits

• The typical hiring range for this position is $18.00 to $20.00 per hour based on the location of Sioux Falls, South Dakota.
• Students with GPA of 3.5 and above may be eligible for a $500 Academic Excellence Reward for each spring and fall semester completed while employed. Additional conditions may apply.
• This position is eligible for a subset of our company benefits including employee discount program, employee assistance program, community donation program, unpaid time off, 401(k), Employee Stock Purchase Plan, leaves, disability and accommodations.
• Information about Daktronics benefits can be found on our website Career Opportunities (daktronics.com).