[Hiring] Technical Support Specialist / Service Delivery Technician @Resultant

Role Description

To help continue our rapid growth and solve our clients’ toughest problems, we need a Technical Support Specialist / Service Delivery Technician to join the team. If you love to solve problems and add value, please consider what your typical days might look like:

• You will provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
• You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
• You will prepare desktops, laptops and miscellaneous hardware for customers.
• You will keep customer documentation up-to-date and accurate.
• You will deliver assigned operational and project commitments to customers, utilizing the entire customer team as necessary and as agreed with the Customer Team Lead.
• You will perform customer maintenance activities on behalf of the customer team.
• You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
• You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
• You will demonstrate the ability to organize, prioritize, plan and deliver your work and commitments in a timely manner.

Qualifications

• You should possess excellent communication and customer service skills, both written and oral.
• You should be able to explain technical challenges and solutions to just about anyone, regardless of their background.
• You should be willing to participate in an on-call rotation and provide after-hours support as necessary.
• We require at least 1-3 years of experience as a Desktop Support Specialist or similar role.
• Prior experience working for a Managed Service Provider (MSP) is preferred.
• Servers: Active Directory, File Permissions, Domain, Backups, Antivirus.
• Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN.
• Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus.
• User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email).
• Applications and Products: Office 365, SharePoint, QuickBooks.

Benefits

• Unlimited vacation.
• Significant 401k contributions.
• Several opportunities to develop yourself.