[Hiring] Technical Support Specialist @PerfectServe

Role Description

When a nurse can't reach the right physician at 2am, or a critical alert isn't routing where it should, our Support Specialists are the ones who fix it. Join PerfectServe's 24/7/365 support team and help keep clinical communication running for the hospitals, physicians, and care teams who depend on it.

As a Support Specialist, you'll support and troubleshoot for PerfectServe's end users, physicians, nurses, and system administrators. Day to day, that means:

• User account management
• End-user education
• On-call schedule management
• Mobile and web application support
• Hands-on troubleshooting

Qualifications

• A dedicated, distraction-free home workspace with hardwired or verified reliable high-speed internet
• A track record of troubleshooting through complex issues methodically
• Experience supporting customers across multiple channels: phone, chat, and ticketing systems
• A pattern of growth in past roles
• Real interest in what PerfectServe does and why healthcare communication matters
• Excellent written and verbal communication skills
• High customer empathy and a genuine drive to help people
• Comfort working in a fast-paced environment with competing priorities
• Willingness to work evenings, overnights, and/or weekends

Requirements

• Field incoming client communications via phone, chat, and our online customer portal
• Help end-users administer their PerfectServe applications and train them on our phone, mobile, and web tools
• Troubleshoot message delivery and content issues, from root-cause diagnosis through configuration fixes
• Build and revise user accounts based on established standards
• Partner with hospital IT teams to resolve mobile and web connectivity issues
• Consult on and configure custom application builds to fit end-user workflows
• Collaborate with customer success, integration, and technical teams on escalated issues

Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one
• 401K - with match and immediately vested
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities