[Hiring] Technical Support Specialist @Porch Group

Role Description

The future is bright for the Porch Group, and we’d love for you to be a part of it as a Technical Support Specialist. We are a fast-paced software company seeking a technical support customer service representative. The ideal candidate is a self-starter with excellent creative problem-solving skills. Our company produces several software-as-a-service (SaaS) solutions and caters, among others, to the Property Inspection business supporting users all over North America, AU, NZ, UK, and more via our Internet-based tool suite.

This is a work from home position and a customer-facing role, and your day-to-day will involve:

• Working directly with customers to provide live support via phone, chat, and email.
• Troubleshooting issues customers are having.
• Working with customers to find a solution.
• Walking the customer through the steps they need to take in order to correct the issue.

Qualifications

• 2+ years of experience in a technical support role.
• Excellent written and spoken English communication.
• Excellent conflict management and de-escalation skills.
• Ability to maintain an upbeat, caring, and empathetic attitude towards customers.
• General understanding of the troubleshooting process and the ability to outline your approach.
• Experience troubleshooting desktop applications.
• Windows and Mac troubleshooting experience.
• The ability to type 50+ Words per Minute.
• Basic understanding of Microsoft Office and G Suite Programs (Excel, Word, Sheets, Docs).
• Self-Starter, able to work and learn independently.
• Comfortable learning 1-on-1 or through self-guided videos and documentation.
• Ability to switch effectively between different types of work.
• A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.

Requirements

• Supporting Porch Group.
• Pay Range: COP 3,479,000.00 - 3,653,000.00 salary per month.

What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!