[Hiring] Technical Support Representative @Philippines Careers

Role Description

Inbound and outbound calls with clients. Utilizes effective probing and listening skills to generate opportunities for the company and solutions for the customer.

• Resolves customer problems promptly and accurately in a manner that will retain promote customer loyalty and retention.
• Experience in direct-to-consumer collections.
• Uses Case Management system to provide information to update customer interaction and review previous customer case notes.
• Provide excellent customer service support by providing troubleshooting tips and specific technical instructions.
• Strong tech experience with Excel, billing software, MS Office, and insurance portals.
• Good in Excel, communication skills, organizational skills, time management, general knowledge of billing systems and structure, analytical skills, critical decision making, knowledge about HIPAA, and Fraud and Waste.
• Strong computer and phone skills.
• Must be able to create Word documents, work in Excel, use templates, use the internet, Outlook, and work in a company-created database.
• Must be pleasant and knowledgeable when speaking with insurance company representatives.

Qualifications

• 1+ years of Technical Support and Customer Service experience – Healthcare preferred but not required.
• Proven knowledge of and experience with medical devices (PERS).
• Outstanding interpersonal, verbal, and written communication skills required.
• Must be flexible and able to work in a fast-paced, heavy volume work environment.
• Demonstrated computer, prioritization, and time management skills.
• Experience working at insurance companies/payors or with medical device reimbursement for a start-up or new technology company or durable medical equipment setting is highly desirable.