[Hiring] Technical Support Representative @1120 Applied Industrial Technologies - CA LLC

Role Description

As a Fluid Power Technical Support Representative at Applied Industrial Technologies, you will combine your industry experiences, fluid power knowledge, collaboration abilities, and basic customer management skills to offer technical solutions and general sourcing assistance to Applied’s US service center personnel. This key role has a direct impact on our customer’s and Applied Industrial Technologies’ business results.

• Consult with Applied’s Fluid Power Specialists, internal department associates, and supplier representatives to present fluid power solutions to drive new business.
• Provide services to internal customers, including:
  • Competitive interchanges
  • Obsolescence replacement
  • Dataset processing
  • Product recommendations based on application needs
  • Support of the Fluid Power Specialist functions
  • Quote products and systems
  • Arrange shop conversions
  • Support shop build program initiatives
  • Remotely troubleshoot customer applications
• Provide technical assistance and presale support by answering inquiries, recommending new products and technologies, assisting with product selection, and interpreting product information.
• Act as a local technical fluid power expert in an assigned Applied Service Center.
• Assist in the development of the fluid power collaborative knowledge base, including:
  • Applications
  • Interchanges
  • Case histories
  • Documented Value Added activities
  • Market activities
  • Competitor activities

Qualifications

• 3+ years fluid power experience including practical applications (hydraulic and/or pneumatic)
• Strong mechanical aptitude with a desire and passion to learn
• Ability to read and understand technical drawings and system schematics
• Ability to clearly communicate technical thoughts and solutions to multiple levels
• Familiar with MS Office, including remote collaboration tools (e.g., video conferencing)
• Strong written & verbal communication & English grammar skills
• Ability to effectively work independently and as part of a team
• Proven problem-solving skills, ability to multi-task, time management skills, sense of urgency, and a bias for action

Requirements

• Technical Diploma, or Bachelor’s Degree or extensive fluid power application experience
• International Fluid Power Society (IFPS) Certification
• Customer interaction experience (e.g., Sales or Customer Service)

Desired Characteristics

• Highly developed listening, questioning, and effective negotiating skills
• Ability and desire to quickly learn and leverage new products, industry trends, processes, and systems