[Hiring] Field Service Technician @RIDE Mobility

Role Description

RIDE is seeking a hardworking Field Technician for the Customer Service Department. The field technician will be responsible for working at Customer facilities diagnosing and repairing buses/trucks under warranty and performing Customer support and campaigns required by RIDE or the Customer vehicles.

• Complete work assignments at Customer facilities and BYD Locations under general supervision.
• Perform diagnosis and repairs of warranty related issues.
• Provide Customer interface and reports on field maintenance activities.
• Determine, coordinate, and manage resources required to meet set goals.
• Respond to Customer requests, comments, or complaints as needed.
• Assist Customer with maintenance related issues.
• Order parts as needed and coordinate repair.
• Provide daily Service reports/Parts requisitions as needed.
• Diagnose air brake systems and troubleshoot problems with air valves.
• Perform suspension diagnostics relating to air suspension, track bars, and leveling valves.
• Diagnose and repair heavy-duty ABS systems.
• Replace heavy-duty brake rotors, pads, and air disc calipers.
• Coordinate new vehicle delivery acceptance with Customers in the US and Canada.
• Provide daily status reporting to Customer Service Manager/Supervisor.
• Follow up with Parts clerks for parts availability and ETA.

Qualifications

• Knowledge of transit bus maintenance operations and field service support.
• Minimum of two years’ experience preferred.
• ASE Transit Bus Certifications.
• Transit bus Technician experience, preferably in a field service environment.
• Experience with computer-based diagnostics in bus maintenance operations.
• Experience with bus Electric drive systems preferred.
• Ability to travel and work in the Customer’s environment.
• Must possess a valid driver’s license in home state with no more than one infraction during previous three years.
• Class B with Passenger Endorsement preferred.
• Ability to use a digital volt ohm meter (DVOM).
• Ability to use an Insulation tester for high voltage components.
• Preferably experienced in heavy-duty EV or Hybrid systems.
• Preferably experienced with bus door and kneeling systems.
• Preferably experienced with Dinex I/O Control systems.
• Preferably experienced with wheelchair lift and ramp systems.
• Preferably experienced with AC and DC charging systems, both vehicle and chargers.
• Proficiency in Customer Relational Management systems (CRM).

Requirements

• High school diploma or general education degree (GED).

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Relocation assistance
• Vision insurance

Work Schedule

• 8-hour shift from 7:30 am – 3:30 pm, Monday - Friday
• Overtime may be required.

Work Location

• Inland Empire Area
• Work Arrangement: Remote

Pay Range

• $28-$36/hr

Equal Opportunity Employer

RIDE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law.