[Hiring] Field Service Technician @Alma Lasers

Role Description

This position will primarily support customers throughout the Central United States, with travel to the East and West Coasts as business needs require.

The primary responsibility of the Field Service Technician is to travel to customer sites throughout the continental United States with West Coast focus and provide repairs to Alma Lasers equipment and complete Preventative Maintenance as scheduled. This position will sometimes provide level two technical troubleshooting with customers via phone.

We are looking for candidates living in or near the following locations:

• Texas

Come be a part of the amazing culture here at Alma! For You. For Life.

Qualifications

• Associates degree in electrical or electronic repair, or equivalent experience
• 4+ years of Field Service experience
• Experience with component level repair, preferred
• Knowledgeable of ISO 13485 certification, preferred

Requirements

• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete all repair documentation paperwork
• Provide Level 2 support via phone to customers and internal employees
• Abide by company safety and health policies
• Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
• Set appointments to perform preventive maintenance, service calls, and installations
• Work closely with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for our Client Relations team

Company Description