[Hiring] Field Service Technician I @Alma Lasers

Role Description

The primary responsibility of the Field Service Technician is to travel to customer sites throughout the continental United States with a West Coast focus and provide repairs to Alma Lasers equipment and complete Preventative Maintenance as scheduled. This position will sometimes provide level two technical troubleshooting with customers via phone. This position will be primarily focused on servicing our West Coast customers.

We are looking for candidates living in or near the following locations:

• California
• Arizona
• Utah

This position is remote, and we are looking for qualified candidates who reside near the West Coast - US.

Come be a part of the amazing culture here at Alma! For You. For Life.

Qualifications

• Associates degree in electrical or electronic repair, or equivalent experience
• 4+ years of Field Service experience
• Experience with component level repair, preferred
• Knowledgeable of ISO 13485 certification, preferred

Requirements

• Diagnose and troubleshoot malfunctioning medical instruments or equipment
• Repair equipment after diagnosis
• Read diagrams and schematics to perform full board swaps as needed
• Test machines after repair to ensure proper functionality
• Maintain and complete all repair documentation paperwork
• Provide Level 2 support via phone to customers and internal employees
• Abide by company safety and health policies
• Low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
• Set appointments to perform preventive maintenance, service calls, and installations
• Work closely with the Client Relations team to resolve customer issues
• Perform device calibration using specified test equipment such as power meters
• Mentor and aid other field service personnel
• Develop troubleshooting documents for our Client Relations team

Company Description

Alma, Inc. is Equal Opportunity Employment: We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.