[Hiring] Technical Support Representative @Connex Telecommunications Inc.

Role Description

As a Technical Support Representative, you’ll be responsible for fielding incoming calls from Internet, Digital Phone, and Cable TV subscribers, addressing and resolving their technical concerns. Your assistance will involve:

• Guiding customers through step-by-step troubleshooting procedures via phone communication.
• Coordinating the dispatch of a technician to their residence for hands-on resolution.

Qualifications

• Hungry for growth and committed to ongoing learning, self-fulfillment, health, and happiness.
• Drive limitless improvement and innovation.
• Support, value, and respect every team member with open communication, equal opportunity, and positivity.

Requirements

• Passion for helping people.
• Stellar attendance and punctuality are a must.
• Minimum 1-year customer service experience preferred.
• Ability to receive and implement ongoing feedback/coaching.
• Exceptional customer service and interpersonal phone etiquette skills.
• Comfortable with technology, the Internet, Windows, and competent typing skills.
• Ability to successfully employ de-escalation strategies.
• Strong oral/written communication skills.
• Must be results-oriented and motivated to be a consistent performer.
• Flexibility in scheduling availability between 7 am and 11:00 pm Mon-Sun.

Benefits

• An amazing team of coworkers and support staff.
• A fun work culture that appreciates you.
• Ongoing development and career advancement – We promote from within; advance your career through your actions!
• Performance-based wage increases every 6 months.
• Medical, Dental, and Vision Benefits after 6 months.
• All training and equipment will be provided by Connex.
• Additional earning opportunities possible for English/French bilingual.