[Hiring] Technical Support Engineer - Platform Support @Talkdesk

Role Description

The Technical Support Engineer - Platform Support serves as the initial point of contact for Talkdesk’s platform related issues, accurately capturing incident details, classifying impact and severity, and attempting immediate resolution.

• Familiarity with Reporting Applications:
  • Issue Triage & Support
  • Data Verification
  • User Management & Access Control
  • Incident Escalation
• Familiarity with Workforce Management (WFM) Applications:
  • Schedule & Roster Support
  • Configuration & Maintenance
  • Data Sync & Integration Monitoring
  • Ticketing & Troubleshooting
• Familiarity with Quality Management (QM) Applications:
  • Platform Administration
  • Recording & Media Troubleshooting
  • System Health Monitoring
  • Access & Role Management
• Rigorous Ticketing Hygiene
• SLA Compliance & Tracking
• Escalation & Ownership
• Knowledge Base Maintenance
• Incident Communication

Qualifications

• Fluent in English
• Excellent written and verbal communication skills
• Previous experience in a client-facing technical role for a product business
• Strong problem-solving, decision-making, and critical-thinking skills
• Ability to make sense of something complex and explain it in plain English
• Professional, courteous and committed to providing amazing customer support
• Open-minded, positive and keen to learn
• Great attitude, team player
• Willing to work flexible hours
• Keen to mentor and help train junior team members
• College degree

Requirements

• Pay Range (OTE Pay): $45,073 - $79,497
• Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Benefits

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits: 401(k) plan
• Paid Time Off: Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
• Paid Holidays: Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave: Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Method of Application

• Apply online.
• The application window is expected to close at least 10 days from the posting date. The application was posted on 08/07/2026.
• Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.
• All questions or concerns about this posting should be directed to the Talent team at [email protected].