[Hiring] Technical Support Engineer @Hamilton Company

Role Description

True to the vision "We drive innovation to improve people's lives", the Hamilton companies have been providing solutions for the health sector since 1950. We are an innovative pioneer in the fields of ventilators, automated pipetting, sample management and in the development of process sensors. The Business Unit Robotics develops, produces and distributes pipetting robots for the automation of liquid handling processes for a wide range of customers from the pharmaceutical and food industry, all the way to cell and DNA research.

• Take responsibility for specific customers and key accounts
• Respond to and coordinate centrally received customer e-mails and calls in following company standards
• Perform independent time and resource planning within responsible area
• Ensure competent resolution of technical challenges
• Manage the effective flow of information both externally and internally
• Investigate and independently assess customer complaints in an economic and sustainable manner and ensure timely, customer-oriented and technically sound feedback to customers
• Support coaching and training of internal Field Service Engineers and provide user trainings at the customer's site
• Lead projects and supervise Technical Support projects within field organization

Qualifications

• Engineering Degree (Mechanical, Electricity, Electronical, Biomedical ...) or BSc in similar branch
• 3 years of experience in similar role
• Driver license

Benefits

At Hamilton, we not only offer a motivating working environment, but also various leisure activities and modern working conditions. Our interactions at eye level encourage open communication and a pleasant working environment. Become part of a team where your skills are valued and innovative ideas are fostered.

Company Description

Learn more about career opportunities at Hamilton at jobs.hamilton.ch .

If you have any questions, please contact us at [email protected] with the following details: Reference: JR-6160/

Applications by post or e-mail can unfortunately not be considered.