[Hiring] Technical Support Engineer @Versasec AB

Role Description

Are you a passionate IT professional with experience in customer-focused Technical Support, specializing in Cloud Operations, PKI, and FIDO authentication? Your curiosity, problem-solving mindset, and adaptability make you an asset in fast-paced environments. If you thrive in a collaborative, multicultural team spread across the globe and are eager to grow alongside like-minded professionals, we’d love to hear from you!

Versasec is seeking a Technical Support Engineer - Cloud & PKI/FIDO for a permanent, full-time opportunity in Selangor / Kuala Lumpur.

Key Responsibilities:

• Providing technical support for on-prem and cloud applications, focusing on PKI and FIDO authentication environments.
• Diagnosing and troubleshooting issues reported through customer support tickets, involving communication with customers as well as internal Support and development teams.
• Conducting continuous product testing.
• Assisting customers in deploying and configuring security solutions (mostly remote).
• Onboarding new SaaS customers.
• Coordinating and monitoring routine maintenance and release cycles for SaaS customers.
• Continuous implementation of automations and service improvements.

Qualifications

• 3+ years of experience in Technical Support, IT security, or cloud operations.
• Hands-on experience with PKI, FIDO, certificate authorities, Windows AD and domains, as well as Windows VM environments.
• Customer-focus with attention to detail.
• Analytical skills, including critical thinking, debugging, judgment, problem-solving, troubleshooting, and use-case analysis.
• Very good verbal and written English communication and presentation skills (any second language is appreciated).
• Ability to work with international remote teams; this is a remote position.
• Self-organized and enjoys working independently, effectively, and efficiently from home.

Benefits

• Competitive salaries and benefits aligned with your experience level.
• Investment in potential, with a focus on promoting from within and supporting growth every step of the way.