[Hiring] Technical Support Engineer @Xylem

Role Description

The Technical Support Engineer will provide phone and e-mail technical support to Xylem Water Technologies customers, sales, and service and internal personnel. Using knowledge of Xylem Water Technology products, applications, and general scientific principles, provide timely answers to technical questions and assess customer needs. Provide communication link between customer and appropriate sales and service personnel. Additional responsibilities include processing sales leads and handling customer complaints.

Responsibilities

• Answer customer phone calls and e-mail requests by providing in-depth technical information on Xylem technologies products and applications.
• Qualify and enter thrive leads and assign to sales teams.
• Maintain up to date knowledge of Xylem Technologies products and applications, market trends, and competitive products.
• Support customer warranty claims and report problems and information to appropriate personnel.
• Support customers with troubleshooting and water system problem solving.
• Identify spare parts, consumables, and spare part numbers; set up spare parts for ordering.
• Develop cross-reference lists and product support and troubleshooting documentation.
• Draft service bulletins.
• Review customer operating data and remote monitoring data as needed to assist with customer support.
• Review link to site data as needed to support customers.
• Collaborate with cross-functional teams.
• Train and educate team members on new processes or products.

High Impact Behaviors

• Continuous Professional Development: Committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Understand the value of collaboration, work well with others, contribute to team goals, and recognize that diverse perspectives can lead to better solutions.
• Results Driven Performance: Focus on delivering results, set high standards for performance, and commit to achieving objectives efficiently and effectively.

Qualifications

• Strong computer skills with knowledge of MS Word, Outlook, Excel, and SAP.
• A bachelor’s degree in Engineering or a related field with at least 2 years' experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis and simulation software.
• Knowledge of chemical process engineering and safety regulations.
• Excellent communication and teamwork abilities both in telephone and e-mail responses.
• Excellent organizational skills and ability to handle multiple projects simultaneously.

Requirements

• The estimated salary range for this position is $65k to $85k. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range.
• Xylem does not provide visa sponsorship for this position.

Benefits

• Competitive compensation package.
• Generous benefit package, including Medical, Dental, Vision plans.
• 401(k) with company contribution.
• Paid time off.
• Paid parental leave.
• Tuition reimbursement.

Company Description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.