[Hiring] Technical Support Agent @Worldwiders

Role Description

Seize the opportunity to become part of a multicultural team!

As a Technical Customer Advisor, you'll apply your skills to resolve emerging issues with precision and efficiency. You'll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you'll have the opportunity to develop your IT skills and advance your international career at your own pace.

• Dutch-language inbound customer support via phone, chat, and email
• Responding to customer inquiries and documenting relevant case information
• Ensuring excellent customer satisfaction
• Assisting with pre-sales, general inquiries, and technical support issues
• Appropriately addressing customer escalations and accurately documenting the process
• Collaborating with other technicians to resolve or properly close tickets
• Maintaining the internal ticketing system in English

As a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation.

Qualifications

• Native-level Dutch language skills (C2) + fluent English
• Experience in customer/technical support is an advantage
• Patience to communicate and solve issues
• Handle all data and personal information with the utmost confidentiality
• Proactive, self-motivated, and a great team player

Benefits

• Homeoffice in mainland Portugal
• Competitive salary
• Option for long-term accommodation
• Private health insurance
• Growing opportunities and possibilities for an international career
• Benefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more!

Company Description

Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 7500 candidates secure their dream jobs.