[Hiring] Technical Customer Support Analyst @Measured

Role Description

This position will report to the Director, Customer Support Operations and will provide front-line technical support to Measured customers, handling support inquiries, troubleshooting platform issues, and ensuring exceptional customer experiences. As a Technical Customer Support Specialist, you will be the first point of contact for customers experiencing technical challenges, triaging issues, resolving common problems, and escalating complex technical matters to Technical Support Engineers. You will help customers navigate the platform, answer product questions, troubleshoot basic data issues, and maintain documentation that enables customer self-service and team efficiency.

This role is ideal for someone early in their technical support career who wants to build expertise in data platforms, marketing technology, and customer success while working in a fast-paced, growth-stage SaaS environment.

At Measured, we equip every team member with best-in-class technology to fuel extraordinary outcomes. We expect our team to continuously evolve alongside these tools, using AI as a partner for momentum and innovation — raising the bar on everything we build. Our people own the final voice, judgment, and accountability behind every deliverable.

Qualifications

• 1-3 years of experience in customer support, technical support, or customer success in B2B SaaS or technology companies
• Basic technical aptitude with ability to learn data platforms, software applications, exposure to AI tools and Agentic approach to operational workflows
• Excellent spoken and written English communication skills with customer-friendly, professional tone
• Strong problem-solving skills with ability to troubleshoot issues systematically
• Customer-first mindset with patience, empathy, and commitment to delivering great experiences
• Ability to manage multiple priorities and work effectively in fast-paced environments
• Experience using ticketing systems (Zendesk, Intercom, Freshdesk, Jira Service Desk) or willingness to learn
• Comfortable with ambiguity and learning new concepts quickly
• Detail-oriented with strong organizational skills and follow-through
• BA/BS preferred; background in business, communications, or related field

Requirements

• Intermediate familiarity with marketing platforms (Facebook Ads, Google Ads, LinkedIn Ads, etc.)
• Experience with analytics tools (Google Analytics, Adobe Analytics) a plus
• Understanding of data concepts such as metrics, dimensions, and aggregations
• Comfort navigating software applications and learning new platforms quickly
• Basic Excel/Google Sheets skills for data review and validation
• Exposure to SQL or data querying a plus, but not required
• Comfortable handling requests coming across 20+ clients and helping resolve within expected SLA

Benefits

• 100% Remote
• Competitive Total Rewards and flexible paid time off
• Opportunities to give back through Measured for Good
• Engaged, diverse, and curious culture
• Award-winning technology powered by an agile, collaborative team