[Hiring] Technical Customer Support @Motorola Solutions

Role Description

The hours for this position include nights, weekends, and holidays. This role also has an On Call responsibility.

At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter. As a Senior Technical Support Engineer, you will work in a people-first culture to support and configure critical hardware and software implementations for our customers. This position is a remote role in the United States and serves as a vital technical touchpoint. Because public safety never sleeps, the hours for this position include nights, weekends, and holidays, alongside a rotational on-call responsibility to help ensure support is always active. We welcome candidates with a Bachelor's degree or equivalent practical experience who are passionate about using their technical expertise to keep critical public safety networks running smoothly.

• Customer Implementation & Support:
  • Configure and support complex hardware and software systems deployed in public safety customer environments.
  • Resolve highly critical customer issues received via phone, email, and web portal with outstanding professionalism.
  • Collaborate across technical groups to streamline workflows and deliver rapid, high-quality resolutions.
• System Diagnosis & Optimization:
  • Troubleshoot and analyze intricate system-level software, networking, and third-party components.
  • Identify root causes of application failures and implement corrective measures to prevent recurrences.
  • Maintain continuous operational availability of local and remote customer implementations.
• Technical Collaboration:
  • Work effectively as a self-directed technical resource and as a highly collaborative team member.
  • Share domain knowledge regarding application behavior and database performance with internal engineering groups.
  • Participate in a rotational off-hours on-call schedule to support emergency system restoration.

Qualifications

• High school diploma or equivalent.
• Must be able to obtain background clearance as required by government customer.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Requirements

• Technical Expertise:
  • Database & OS Administration to configure and maintain MS SQL Server and MS Windows Server environments.
  • Performance Analysis using MS Ops Manager and desktop operating systems to identify performance bottlenecks.
  • Network & Infrastructure troubleshooting including basic routing, firewalls, and security rules.
• Professional Experience:
  • Problem Solving to efficiently diagnose, isolate, and resolve multifaceted software and hardware issues.
  • Client Engagement to represent the organization and manage customer relationships with high professionalism.
  • On-Call Rotation to actively participate in rotational, off-hour duties for system-critical issues.

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!