[Hiring] Technical Customer Success Manager @Eon

Role Description

We’re looking for a Technical Customer Success Manager with strong cloud and infrastructure experience and a commercial mindset. This is a deeply technical, hands-on role—not a project management CSM position.

You’ll own the full customer lifecycle, from technical onboarding through adoption, expansion, and renewal. You’ll work directly in customer cloud environments, build lightweight technical solutions, and help customers get value from EON quickly, while identifying opportunities to grow the relationship.

The role reports to the Head of CS & Support and works closely with Sales Engineering, Product, and Engineering.

What You’ll Do

• Own technical onboarding for new customers, including cloud environment setup, demos, and implementations
• Build scripts, configurations, and small technical solutions to accelerate time-to-value
• Serve as the primary technical contact for a portfolio of enterprise customers
• Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks
• Troubleshoot and resolve complex issues with Support and Engineering
• Own renewals and renewal forecasting for your book of business
• Identify and qualify expansion opportunities (upsell, cross-sell, new use cases)
• Partner with Account Executives on account planning and growth
• Work with Sales Engineers during pre-sales and expansion cycles
• Bring structured customer feedback to Product and Engineering
• Help build scalable CS processes, playbooks, and documentation

Qualifications

• 3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)
• Strong hands-on cloud experience and comfort working directly in customer environments
• Ability to write scripts (Python, Bash, PowerShell) and work with Terraform
• Experience supporting enterprise customers and complex organizations
• Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure
• Strong communication skills with both technical and business stakeholders
• Commercial mindset and comfort driving renewal and expansion conversations
• Willingness to travel occasionally for customer meetings

Nice to Have

• Experience with cloud-native backup or data protection solutions
• Familiarity with CRM and CS tools (Salesforce, Gainsight)
• Proven success with renewals and expansions
• Startup experience and comfort building processes from scratch

Benefits

• Competitive Salary & Equity
• 401(k) Program & Company Match
• Health, Dental, Vision, and Life Insurance
• Short Term and Long Term Disability
• Commuter Benefits
• Autonomous Work Environment
• In-Office/Home Office Setup Reimbursement
• Time Off (PTO) + Holidays
• In-Office Perks