[Hiring] Customer Success Partner @Eleos Health

Role Description

We are seeking a Strategic Customer Success Partner to own the strategic success of some of Eleos’s largest and most complex customers. You will serve as a trusted advisor to customer leaders, ensuring customers achieve measurable value, strong adoption, and long-term success with Eleos.

Reporting to the Manager, Strategic Customer Success, you will own the customer strategy across your portfolio — anticipating risk, identifying opportunities, developing strategic success plans, and mobilizing the right customer and Eleos stakeholders to drive results.

Qualifications

• 5+ years in Customer Success, Strategic Account Management, Consulting, or a related role within SaaS, healthcare technology, or another complex B2B environment.
• Demonstrated success managing complex, high-value enterprise relationships and navigating multiple stakeholders, business units, or use cases.
• Proven ability to drive product adoption, measurable value, retention, and strategic account plans.
• Strong executive presence and ability to lead data-driven conversations with VP and C-suite stakeholders.
• Strong analytical and commercial acumen, with experience identifying risk, demonstrating ROI, and partnering on renewals and growth.
• Ability to navigate complex or high-stakes conversations, influence without authority, and balance customer and business objectives.
• Highly proactive, organized, and comfortable operating with autonomy in a fast-moving, cross-functional environment.
• Experience with building Claude AI Workflows, Salesforce, ChurnZero, or similar platforms.
• Healthcare technology, behavioral health, or other regulated-industry experience strongly preferred.
• Ability to travel 30% for customer visits.

Requirements

• Own strategic customer strategy:
• Manage a portfolio of Eleos’s largest and most complex customers, developing strategic account and success plans tied to adoption, measurable outcomes, retention, and growth.
• Build strategic relationships:
• Develop trusted, multi-threaded relationships from operational and clinical champions through executive sponsors, maintaining strong alignment on priorities, value, and long-term partnership goals.
• Drive adoption and value:
• Use utilization, customer health, workflows, and outcomes data to identify barriers and proactively develop strategies that increase adoption and demonstrate measurable clinical and operational impact.
• Anticipate and mitigate risk:
• Identify early signals of customer risk, maintain a clear point of view on account health and renewal readiness, and lead mitigation strategies before issues become urgent.
• Lead strategic conversations:
• Facilitate executive business reviews and other high-impact conversations, bringing data, insights, best practices, and evidence-based recommendations that help customers maximize the value of Eleos.
• Drive retention and growth:
• Partner closely with Account Management on renewal and expansion strategy, identifying growth opportunities and mitigating commercial risk.
• Orchestrate and influence:
• Mobilize cross-functional teams to advance customer priorities while translating customer trends and insights into recommendations that influence Eleos’s Product, CS strategy, and broader customer experience.
• Lead cross-functional collaboration:
• Partner closely with Implementation Consultants, Account Managers, Product, Support, and other teams to align on customer strategy, remove barriers, and deliver a seamless customer experience. Act as the strategic connector across teams, ensuring clear ownership and coordinated execution against customer goals.
• Elevate Customer Success:
• Share best practices, improve scalable playbooks and processes, and support the growth of the broader CS team.

Benefits

• A team of amazing people with a shared vision and the infinite drive to make it happen.
• The base pay range for this position is $120,000-140,000 per year.
• Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.
• Fully remote work environment.
• Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance.
• Significant equity and 401(k) plans matched to 4%.
• Company sponsored retirement plan.
• Global business travel insurance for you and any dependents traveling with you.
• Domestic conference budget and annual learning & development stipend.
• Remote work stipend.
• Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and handle life's moments.
• Fertility treatment and family planning coverage.
• Annual learning & development stipend.
• Employee resource groups and team-driven celebrations and events.