[Hiring] Entry-Level Customer Success Representative @AIL

Role Description

As a Remote Phone Booker / Appointment Scheduler, you'll serve as one of the first points of contact for prospective candidates. Your responsibilities will include:

• Make outbound calls to warm candidates who have already expressed interest
• Introduce yourself professionally and confirm continued interest
• Schedule qualified candidates for career overviews and interviews
• Use our online calendar system to coordinate appointment times
• Confirm upcoming appointments and help reduce no-shows
• Follow up with candidates who missed or need to reschedule
• Answer basic questions regarding the interview and scheduling process
• Communicate through phone, email, and text when appropriate
• Maintain accurate notes regarding candidate conversations
• Track call outcomes and scheduled appointments
• Update candidate information within our recruiting systems
• Collaborate with recruiters and hiring managers to keep the interview pipeline moving

Qualifications

• Friendly, confident, and professional on the phone
• Comfortable making a high volume of outbound calls
• A strong verbal communicator
• Organized and detail-oriented
• Consistent with follow-up
• Dependable and accountable
• Comfortable working toward daily activity goals
• Able to manage your time independently
• Positive and solution-oriented
• Comfortable learning new technology
• Able to maintain accurate notes while handling multiple conversations
• Coachable and receptive to feedback
• Motivated by helping a team achieve its goals

Requirements

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have a reliable computer or laptop
• Maintain reliable high-speed internet
• Have a working headset or microphone
• Have a quiet environment for making phone calls
• Be comfortable making frequent outbound calls
• Be comfortable using web-based technology
• Be willing to learn Zoom, Calendly, email, and recruiting/CRM systems
• Maintain professional communication with candidates
• Be dependable and consistent with scheduled work responsibilities

Benefits

• 100% Remote / Work From Home
• Flexible Scheduling
• Training & Ongoing Support
• Opportunity to Grow Into Recruiting