[Hiring] Technical Customer Success Manager @Aras Corporation

Role Description

We are looking for a Technical Customer Success Manager to support our EMEA region, combining strong technical acumen with a customer-centric mindset to ensure subscribers achieve long-term value from the Aras Innovator platform. This role bridges the gap between Customer Success and Pre-Sales:

• Drive adoption, renewals, and expansion.
• Act as the technical anchor within accounts — diagnosing issues, clarifying root causes, and translating complex technical topics into clear guidance for both business and IT stakeholders.
• Work cross-functionally with Sales, Professional Services, Support, and Product Management across EMEA to ensure a seamless and technically sound customer experience.

What You’ll Be Doing

• Act as the trusted technical advisor for Aras subscribers across the EMEA region, driving adoption, business outcomes, and long-term value realization of the Aras Innovator platform.
• Analyze, triage, and help resolve technical issues raised by customers, working closely with Support and Engineering to ensure timely and effective solutions.
• Conduct technical health checks, architecture reviews, and platform assessments to proactively identify risks before they impact customer satisfaction.
• Coach subscribers on PLM best practices, configuration approaches, and system optimization.
• Facilitate and own technical escalations, ensuring the right internal resources are engaged and customers stay on track.
• Partner with subscribers to understand technical requirements, map them to platform capabilities, and identify expansion opportunities (e.g. additional modules, integrations, use cases).
• Support renewal and expansion activities by providing technical validation and building confidence in the platform’s ability to meet evolving needs.
• Build trusted relationships with key technical and business stakeholders and lead regular business/technical reviews to measure progress toward objectives.
• Develop technical tools, templates, and best practices to help subscribers succeed with Aras Innovator.
• Work cross-functionally with Sales, Pre-Sales, Professional Services, and Support across the EMEA region to ensure smooth handovers and a consistent customer experience across the lifecycle.

Who You Are

• A technically curious, customer-focused professional who is equally comfortable in a whiteboard architecture discussion and a business value conversation.
• Strong analytical and troubleshooting mindset — able to independently investigate technical issues, identify root causes, and communicate solutions clearly.
• Comfortable engaging with both IT/technical teams and senior business stakeholders, adapting communication style accordingly.
• Highly accountable, with a strong sense of ownership and a bias for action.
• Skilled at building trust-based relationships and navigating challenging technical or commercial situations.
• Able to clearly articulate technical value, adoption strategies, and solution architecture through strong presentation skills.
• Capable of working independently with minimal supervision while managing multiple accounts and priorities across different countries and cultures.
• Experienced collaborating across Sales, Pre-Sales, Support, and Professional Services in a fast-paced, SaaS-oriented environment.

What You’ll Need

• Bachelor’s or Master’s degree in Engineering, Computer Science, or a comparable field.
• 5+ years of experience in a technical customer-facing role (Technical CSM, Pre-Sales/Solutions Engineering, Technical Account Management, or Professional Services) supporting enterprise customers.
• Solid understanding of PLM processes, master data, and enterprise application landscapes.
• Hands-on technical experience with web development and enterprise software architecture (e.g. C#, .NET, SQL, GIT) sufficient to understand and discuss integration and configuration topics with IT teams.
• Experience with PLM software or a closely related enterprise software category.
• Manufacturing or industrial sector experience is a plus.
• Understanding of SaaS customer lifecycle management, renewal cycles, and value realization frameworks.
• Excellent written and verbal communication skills; ability to translate technical detail into business language and vice versa.
• Fluency in English required; additional European languages are a strong plus given the regional scope.
• Willingness to travel up to 20% across the EMEA region.

Benefits

• Recognized as a leader in The Forrester Wave™: Product Lifecycle Management for Discrete Manufacturers, Q3 2025.
• Top ranked PLM vendor in online review services like G2 and Gartner Peer Insights.
• Over 700 employees in 11 countries.
• Opportunity to help develop next generation product innovation.