[Hiring] Technical Consultant (Upgrades), Customer Success @Centric Software

Role Description

The Customer Success organization is responsible for driving the successful adoption, expansion, and long-term value realization of Centric Software solutions within our existing customer base, ensuring high levels of customer satisfaction and retention.

As a Technical Consultant, you will provide technical expertise across the Centric Software portfolio, primarily Centric PLM. You will support customers after their initial implementation by maintaining, upgrading, and optimizing their solutions while ensuring alignment with Centric best practices and product capabilities.

This position reports to the Technical Team Lead, Customer Success. Following successful onboarding, the reporting line may transition to the Upgrade Manager, Customer Success.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience
• 5–10 years of experience in a Technical Consultant, Integration Consultant, Technical Support, or similar role within a PLM or enterprise software organization
• Experience with Jira, Confluence, Bitbucket, or similar tools
• Fluent English (written and spoken); German preferred
• Willingness to travel occasionally to customer locations across Europe

Requirements

• Deep knowledge of Centric 8 functionality, configuration, and upgrade processes
• Strong understanding of PLM solutions and enterprise software environments
• Experience in several of the following areas:
  • Configuration and customization
  • Data migration and transformation
  • XML, REST APIs, SQL
  • Message Queuing (AMQP)
  • Data cleansing and data quality
  • SSO and identity management
  • VPN and networking concepts
  • Node-based data structures
  • Upgrade planning and execution
  • High Availability (HA) and client-server architectures
• Strong analytical and problem-solving abilities
• Effective communication and presentation skills
• Ability to work across multiple teams and manage competing priorities
• Organized, proactive, and detail-oriented

Company Description

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.