[Hiring] Technical Client Service Manager @Arctiq

Role Description

The Technical Client Service Manager will serve as the primary liaison between Arctiq's Managed Security Services (MSSP) clients and internal teams, ensuring client satisfaction and the successful delivery of services against agreed-upon Service Level Agreements (SLAs). This role blends customer service, technical understanding, and project management. The ideal candidate possesses a strong understanding of cybersecurity concepts and can communicate effectively with both technical and non-technical audiences.

• Serving as the primary point of contact for assigned clients
• Building and maintaining strong, long-term client relationships
• Understanding client needs and expectations
• Proactively addressing client concerns and issues
• Ensuring Arctiq's services are delivered according to agreed-upon Service Level Agreements (SLAs)
• Monitoring service performance and reporting on key metrics
• Coordinating with technical teams to resolve client issues
• Managing service delivery projects and implementations
• Providing regular updates to clients on service performance, security incidents, and other relevant information
• Preparing and delivering reports on security posture and trends
• Facilitating communication between clients and internal technical teams
• Helping clients understand their security risks and vulnerabilities
• Providing guidance on security best practices
• Facilitating security awareness training
• Identifying opportunities for upselling and cross-selling MSSP services
• Supporting the sales team in client presentations and proposals
• Helping to retain clients by ensuring satisfaction

Qualifications

• Education in Information Security or a related field (or equivalent experience)
• Proven experience working in a managed services provider (MSP) or MSSP environment
• Certifications such as CompTIA Security+, CISSP, or CISM are a plus
• Excellent communication, presentation, and interpersonal skills
• Strong problem-solving and troubleshooting abilities
• Experience in the IT/Security industry
• Knowledge of Service Level Agreements (SLAs)
• Ability to manage service delivery projects and implementations
• Experience coordinating with technical teams and managing timelines
• Strong organizational skills

Benefits

• Competitive salary and performance-based incentives
• Outstanding health, dental, and vision insurance plans
• Retirement savings plan with employer matching
• Flexible work schedule and remote work options
• Professional development and training opportunities
• Collaborative and inclusive work culture with opportunities for career growth