[Hiring] Senior Manager - Client Services @Infosys

Role Description

We are seeking a high-impact Strategic Capture Leader to lead the development and execution of winning strategies for complex, high-value public sector opportunities. This is a senior role for a proven capture professional who understands how government agencies buy technology and professional services and knows how to position, shape, and lead major pursuits well before an RFP is released.

• Combine strong customer engagement skills, competitive strategy, teaming expertise, and proposal leadership.
• Engage directly and frequently with customers to understand agency missions, priorities, challenges, procurement objectives, buying dynamics, and desired outcomes.
• Build and maintain trusted relationships with agency executives, program leaders, procurement stakeholders, technical leaders, consultants, partners, and other key influencers throughout the capture lifecycle.
• Provide hands-on leadership throughout proposal development, working closely with proposal managers, solution architects, subject matter experts, delivery leaders, partners, pricing, contracts, legal, and executive leadership.
• Drive proposal strategy and quality, including storyboarding, win-theme development, executive summaries, solution positioning, competitive differentiation, color-team reviews, oral presentations, and final response quality.
• Challenge pursuit teams to answer the fundamental question, "Why will the customer select us?"
• Lead competitive assessment and black-hat activities to anticipate competitor strategies and develop actionable counter strategies.
• Establish and manage capture plans, pursuit milestones, decision gates, action plans, and executive reviews.
• Conduct post-award and lessons-learned reviews to continuously improve IPS capture, teaming, and proposal practices.

Qualifications

• 14 years of progressive experience in public sector technology services, including significant experience in capture management, business development, proposal leadership, or strategic pursuits.
• Demonstrated track record of leading and winning complex government procurements for IT consulting, systems integration, digital transformation, cloud, data, AI, cybersecurity, ERP, or managed services.
• Deep understanding of government procurement, acquisition processes, contract vehicles, RFIs/RFPs, evaluation methodologies, competitive procurements, and public sector buying cycles.
• Strong experience developing teaming strategies and negotiating effective relationships with technology companies, consulting firms, small businesses, niche providers, and other partners.
• Exceptional leadership and communication skills with the ability to bring together sales, delivery, solution, pricing, contracts, legal, proposal, and partner organizations around a single pursuit strategy.
• High degree of ownership, urgency, judgment, and accountability, with the ability to lead major pursuits in deadline-driven and highly competitive environments.

Requirements

• Ability to turn customer and competitive intelligence into differentiated win themes and compelling proposal narratives.
• Extensive experience leading complex proposal efforts, including win strategy, proposal strategy, storyboarding, solution integration, executive summaries, reviews, oral presentations, and executive approvals.
• Strong competitive-analysis skills and experience assessing incumbents, likely bidders, partner ecosystems, customer preferences, and relative strengths and weaknesses.
• Executive-level presentation, facilitation, writing, negotiation, and storytelling skills.
• Familiarity with priority public sector domains such as health and human services, labor/workforce, transportation, justice, tax and revenue, ERP, customer experience, cloud, data, AI, or cybersecurity.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Company Description

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.