[Hiring] Team Lead Customer Success @Constructor

Role Description

As a Team Lead Customer Success Southern Europe, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.

• Leading, coaching, and developing a team of Customer Success Managers across Southern Europe, with a focus on the main markets of France and Spain (and other Southern European countries).
• Ensuring customers successfully go live and continue to see measurable value from Constructor's product.
• Building and enabling your team to build trusted relationships across complex enterprise organizations: from engineers, data, and product teams to Heads and Directors of Ecommerce, Digital, Product, and Technology, up to VP and C-level executives.
• Translating technical concepts, product capabilities, and performance data into clear business value connecting Constructor's work to outcomes like conversion, revenue, customer experience, and operational efficiency.
• Implementing and iterating on scalable processes and best practices to support team growth.
• Acting as an escalation point for complex customer challenges and leading from the front when hands-on engagement is required.

Qualifications

• French is a must for this role; and additional languages are welcome bonuses.
• Based in EMEA, ideally in Southern Europe.
• At least three years leading teams, with a minimum of three direct reports.
• At least five years managing enterprise customer relationships in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role.
• Experience building trusted relationships with stakeholders ranging from technical teams and product leaders to Ecommerce Directors, VPs, and C-level executives.
• Strong executive presence and the confidence to lead strategic customer conversations, including QBRs and EBRs.
• Strong influencing and stakeholder-management skills, including the ability to create momentum without direct authority.
• Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment.
• Experience in ecommerce, digital commerce, search, product discovery, or a related field is highly valued.

Benefits

• A competitive compensation package including stock options.
• Fully remote team - choose where you live.
• Work from home stipend! We want you to have the resources you need to set up your home office.
• Apple laptops provided for new employees.
• Training and development budget for every employee, refreshed each year.
• Parental leave for qualified employees.
• Work with smart people who will help you grow and make a meaningful impact.