[Hiring] Swahili Speaking Digital Trust and Safety Analyst @Mercier Consultancy

Role Description

Mercier Consultancy is currently offering an exciting opportunity for a Swahili and English Speaking Customer Support Specialist based in Greece. This role is perfect for Arabic-speaking professionals who are passionate about delivering exceptional customer service and helping customers resolve their inquiries. As a Customer Support Specialist, you will assist customers via phone, email, and chat, providing timely solutions while ensuring a positive customer experience. With comprehensive training, a competitive salary, and excellent career development opportunities, this position is an ideal choice for anyone looking to build an international career in customer service.

Qualifications

• Fluency in Swahili (spoken and written)
• Good command of English (minimum B2 level)
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and a customer-focused mindset
• Comfortable working with computers and multiple software applications
• Ability to work independently as well as part of an international team
• Previous experience in customer service, call centers, or customer support is an advantage but not required
• Willingness to relocate to Greece if currently living abroad
• EU citizenship or a valid work permit for Greece

Benefits

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

Company Description

We care about our employees' well-being, invest in their future growth, and encourage fun and team-building initiatives!