[Hiring] German-Speaking Customer Advisor @Ignite

Role Description

As a German-Speaking Customer Advisor, you will serve as the primary brand ambassador for one of our premier partner projects. You will deliver high-quality, customer-centric support through modern communication channels.

• Customer Engagement: Assist German-speaking customers via phone, email, live chat, or messaging channels with clarity, empathy, and professionalism.
• Issue Resolution: Diagnose, troubleshoot, and solve inbound customer inquiries, requests, account issues, or product/service questions.
• Data Management: Accurately log customer interactions, escalation notes, and status updates into our centralized CRM platforms.
• Service Excellence: Maintain high satisfaction ratings (CSAT) by adhering to project guidelines and quality assurance standards.
• Continuous Collaboration: Work closely with cross-functional support teams and team leaders to continuously improve process workflows.

Qualifications

• Native or fluent (C1/C2) level in German (spoken and written).
• Working knowledge of English (B2) for training and internal operations.
• EU citizenship, an active Greek work permit, or valid authorization to work in Greece.
• Comfortable navigating modern computer operating systems, standard software applications, and CRM platforms.
• Exceptional verbal and written interpersonal skills with an active-listening mindset.
• A quiet, distraction-free home office environment with a stable high-speed internet connection (hardware equipment provided).

Requirements

• Base Salary: €1,200 – €1,400 gross per month, tailored to the specific project assignment and your experience level.
• 14 Months Pay: In accordance with Greek labor law, you receive 14 salary payments per year (12 regular monthly salaries + Christmas bonus, Easter bonus, and Summer holiday allowance).
• Performance Bonus: Monthly performance incentives based on target achievements, quality scores, and key metrics.
• Full-Time Employment: 40 hours per week (standard 5-day schedule).
• Flexible Shift Models: Multiple shift patterns are available to align with your personal needs and preferences (subject to project requirements and operational schedules).
• Free Flight: Pre-paid flight ticket to Greece from your home country.
• Temporary Accommodation: Up to 2 weeks of fully paid hotel accommodation upon arrival.
• Relocation Assistance: Dedicated support with Greek bureaucracy, tax registration (AFM), social security setup (AMKA), bank account opening, and long-term accommodation searches.
• Opportunities to work across diverse sectors (e.g., Tech, Finance, Retail, Travel, Streaming Media).
• Paid Professional Training: In-depth initial training and onboarding programs conducted by industry experts before you go live.
• Career Advancement: Clear internal progression paths—over 70% of our managers, trainers, and team leads are promoted from within the advisor ranks.
• Complete work-from-home setup anywhere in mainland Greece or on the Greek islands.
• Comprehensive Benefits: Public health insurance, employee assistance programs, local store/gym discounts, and organized virtual team-building events.

How to Apply

Ready to combine your communication skills with an exciting remote lifestyle in Greece? Submit your updated CV in English or German to start the recruitment process! Our team will contact you for an initial introductory interview to discuss which project best matches your profile.