[Hiring] Customer Support Representative @iClosed

Role Description

As a Customer Support Representative, you'll be the friendly voice of the company. You'll help our users with their questions, fix what's blocking them, and keep their experience smooth. Most of our support happens over chat. Premium customers also get video support, so you'll jump on calls from time to time.

• Customer Support:
  • Support customers over chat, email, and occasional video calls.
  • Stay quick, friendly, patient, and professional in every conversation.
  • Escalate issues to the right internal team and follow them through to resolution.
• Technical Troubleshooting:
  • Troubleshoot technical issues and walk users through the fix.
  • Help users connect iClosed with automation tools like Zapier, Make, n8n, webhooks or API.
• Feedback & Improvement:
  • Suggest improvements to our support processes and to the product itself.
  • Help improve our product by providing feedback and suggestions.

Qualifications

• 1+ year of experience in customer support or a similar role.
• English: B2 spoken and C1 written.
• Basic knowledge of web apps and SaaS products (Intercom, ClickUp, Slack, email, Zapier/Make/n8n, scheduling tools).
• Strong communication skills and the ability to explain complex things simply.
• A problem-solving mindset and eagerness to learn.
• Dedicated and hardworking, and happy when you've helped someone.
• Available to work shifts within 8am to 10pm CET.

Requirements

• French language skills (nice to have).

Benefits

• Remote-friendly – work from anywhere.
• Growth opportunities – expand your skills and career.
• A supportive team – people who help each other out.
• Impactful work – help customers and make a difference every day, internally and publicly.
• A positive, energetic culture – we take our work seriously, but that doesn’t mean we can’t have fun while doing it.

How to Apply

Our hiring process has three steps:

• Intro video + Resume: Send us a Loom video (up to 5 minutes) introducing yourself. Tell us who you are, your support experience, and why you want this role. Applications without a Loom won't be reviewed.
• Skills test: If we think you're a good fit, we'll send you a short practical test.
• Interview: Candidates who do well on the test are invited to an interview with our team.

If you're excited to join a team that cares about customer happiness, teamwork, and growth, we'd love to hear from you!