[Hiring] Support Specialist I @Robert Half

Role Description

Robert Half is seeking a Support Specialist I who will coordinate, diagnose and troubleshoot incoming global employee support interactions. Provides Robert Half or Protiviti support services on technical, hardware, and information technology issues reported by employees involving laptops and desktops from local and remote personnel (may include candidate and branch location support as needed) using various remote access methods. Provides timely resolution of problems or escalation on behalf of customers to appropriate escalation technical personnel. Provides timely case (incident) status updates to management and end-users; supports and maintains effective user relationships; and adheres to standard operating procedures and customer service guidelines relating to remote IT support.

What You'll Do

• Answer front line support interactions and assist users migrating to new user tenant.
• Assign support interactions to appropriate level support for further assistance as needed.
• Perform service interactions for corporate and field users and document all support incidents into support team Incident Tracking Database.
• Listen to constructive feedback and incorporate feedback into daily work style.
• Look at areas to improve and proactively research best method for improvement.

Qualifications

• High School diploma or equivalent. College degree preferred.
• A+ & Network Essentials preferred.
• 1 year technical support experience preferred.
• Basic PC troubleshooting knowledge.
• Basic level of experience with using Microsoft Office Suite.
• Basic understanding of Windows OS and remote connectivity methods.
• Effective oral, written, and interpersonal communication skills.
• Ability to work using set processes independently and with others.
• Ability to demonstrate a sense of urgency.
• Share knowledge with team.
• Ability to demonstrate a professional communication manner.
• Adhere to standard of conduct in keeping with RH's LEAD Principles.
• Ability to multi-task and adapt to changing priorities or processes.
• Demonstrated basic problem-solving and organizational ability.
• Decision making ability and time management skills.
• Ability to handle escalated and time sensitive issues.
• Ability to research issues and exercise judgment.
• Ability to follow directions and procedures.
• Ability to demonstrate reliability and attendance.
• Ability to prioritize work assignments.
• Ability to manage conflict.
• Ability to maintain confidentiality.

Requirements

• The typical annual salary range for this position is $45,000.00 - $66,000.00, negotiable depending upon experience and location.

Benefits

• Exceptional earning potential and a competitive benefits package.
• Group health insurance benefits (medical, vision, dental).
• FSA and HSA healthcare accounts.
• Life and accident insurance.
• Adoption and fertility assistance.
• Paid parental leave of up to 6 weeks.
• Short/long term disability.
• Paid time off for vacation, personal needs, and sick time.
• Up to 17 days of Choice Time Off (CTO) per calendar year for new hires.
• Up to 11 paid holidays per calendar year.
• Opportunity to contribute to company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of contributions for eligible employees.