[Hiring] Support Services Specialist @Cantata Health Solutions, LLC

Role Description

This is a remote position. The Support Services Specialist is responsible for screening, diagnosing, researching, resolving and/or providing support to end-users for software application, systems, device, user access and/or hardware issues. The essential duties and responsibilities of this position include, but are not limited to the following:

• Responds to incoming calls, emails and online requests for assistance from end-users needing application support or technical assistance related to hardware, software, and/or network issues in a timely and professional manner.
• Acquire the working knowledge of front-end and back-end system functionality to walk end-users through the steps to resolve issues and achieve specific goals.
• Troubleshoot application and/or technical issues for hardware, software, or network issues; seek assistance from internal business units, external vendors, or a more experienced application or technical support team member when needed.
• Work closely with technical support, network services, software engineering, and software development teams to restore service and/or identify and correct core technical, software, hardware, and network issues; aid the project and development teams in conceptualizing updates and upgrades that will enhance users’ experience when needed.
• Provide management with recommendations for system modifications to reduce user problems; assist with streamlining processes to respond more quickly to end-user technical issues.
• Maintain a high level of courteous and result-oriented customer service at all times.
• Other duties and/or projects as assigned.

Qualifications

• High school diploma or equivalent.
• 3 years professional work experience in application or technical support.
• Strong troubleshooting skills.
• Excellent understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.
• Ability to have understanding and application of customer service techniques as required to address problems with PC based tools and products; effective and result-oriented customer service skills.
• High degree of technical understanding; has the demonstrated ability to follow and participate in technical discussions; technically savvy.
• Exceptional interpersonal and team building skills.
• Effective organization and time management skills with the demonstrated ability to handle multiple requests at once.
• Ability to work independently and within a team environment.

Requirements

• Bachelor’s degree in Computer Science, Computer Programming, Computer Information Systems, or Database Administration, or closely related field (preferred).
• Certifications in the field is highly preferred.
• 5 years professional work experience in application or technical support (preferred).
• Professional work experience in healthcare industry, medical billing, or accounting highly preferred.

Benefits

• Fully Remote Workforce: As a virtual-first organization, we can attract the best talent no matter where we all live. This allows for added flexibility and a schedule that works for you.
• Essential Benefits: We offer medical, dental, and vision insurance; 401(k) with match; legal benefits; short-term and long-term disability coverage; life insurance; and paid time off.
• Employee Recognition: Team members can reward each other with points to celebrate everyday wins and going above and beyond. It’s our way of saying “nice job” in a way that really sticks.
• Financial Incentives: Employees can benefit financially through the company’s success, referring top talent, and performance-based bonuses.
• Salary: $65,000 - $75,000.