[Hiring] Support Officer @Telstra Health

Role Description

As a Support Officer in the Leaving Violence Program, you’ll be a key point of contact for victim-survivors accessing the service. Working in a fast-paced, high-volume contact centre environment, you’ll provide responsive and empathetic support via phone and digital channels.

• Respond to enquiries, explain the program and available support.
• Assist with appointments, payments, and service-related enquiries.
• Update case information and troubleshoot system issues.
• Connect people with specialist teams when required.
• Balance empathy and sensitivity with accuracy and efficiency.

We have a range of opportunities available:

• Full-time – 37.5 hours per week, Monday to Friday, across rostered shifts between 8:00am and 6:00pm.
• Part-time – rostered hours based on operational requirements.
• Casual – flexible opportunities based on operational requirements.

Qualifications

• Undergraduate study in a relevant three-year degree, such as Social Work, Community Services, Psychology or Mental Health, having completed at least the first year of full-time study or currently being in the second or third year.
• Certificate III or above in Community Services, Customer Engagement or a related field.

Requirements

• Hold a current Working with Children Check (WWCC) or equivalent check applicable to the state or territory.
• Have a private and secure workspace that allows you to maintain confidentiality at all times.
• Access to a reliable NBN internet connection with the ability to connect your Telstra Health device directly to your home router using a wired Ethernet cable.
• Commit to and remain available for your agreed rostered working hours.
• Successfully complete all required pre-employment screening, including a National Police Check (NPC), reference checks, right-to-work verification, and qualification verification where applicable.

Benefits

• Free Telstra mobile & plan for eligible employees.
• 30% off eligible Telstra home internet.
• 16 weeks paid gender-equal parental leave + additional leave options.
• Career breaks & ongoing learning opportunities.
• Free 24/7 professional wellbeing support for you & your family.
• Employee rewards with discounts & cashback across shopping, travel, entertainment & more.
• Novated Leasing and Salary Sacrifice Options.