[Hiring] Support Engineer @Virtuozzo

Role Description

We’re looking for a Technical Support Engineer to join our Support Team and provide L2 support for our partners’ cloud and virtualization environments. This role suits someone with practical Linux experience and a background in technical support or system administration who can independently investigate issues, implement solutions, and manage cases through to resolution.

• Provide L2 technical support as part of our 24/7 support operation, with alternative schedules available.
• Assess and prioritize incoming support requests based on severity and business impact.
• Independently research, diagnose, and resolve issues involving Linux, virtualization, networking, and cloud infrastructure.
• Analyze logs, system configurations, and performance data to identify causes and recommend corrective actions.
• Escalate complex issues to L3 support or engineering with clear findings, diagnostic evidence, and reproduction steps where applicable.
• Own support cases through to resolution, keeping customers informed with timely, clear, and professional updates.
• Maintain and expand the Knowledge Base with troubleshooting guides, documented solutions, and recurring issue findings.

Qualifications

• Previous experience in technical support, Linux system administration, or a similar technical role.
• Solid understanding of Linux operating systems and practical experience working from the command line.
• Ability to troubleshoot Linux services, processes, permissions, package management, and system logs.
• Working knowledge of TCP/IP, DNS, HTTP/HTTPS, SSH, FTP, and SMTP, with practical network troubleshooting skills.
• A structured approach to problem-solving and the ability to investigate issues independently.
• Intermediate or higher English proficiency, both written and spoken, with the ability to explain technical issues clearly.
• Strong communication skills, attention to detail, and ownership of customer issues.
• Ability to prioritize competing requests and remain calm during critical incidents.
• Availability to work an agreed shift schedule supporting a 24/7 service.

Requirements

• Experience with virtualization technologies such as KVM, Proxmox, or VMware.
• Familiarity with containers, Kubernetes, OpenStack, or cloud platforms.
• Experience with monitoring and ticketing tools such as Zabbix, Prometheus, Zendesk, or Jira.
• Experience configuring or troubleshooting DHCP, DNS, and VPN services.
• Bash or Python scripting skills for troubleshooting and automation.
• Familiarity with storage technologies and troubleshooting.
• Relevant certifications, such as LPI or Red Hat.

Benefits

• Remote work options and flexibility within your agreed support schedule.
• Share options, giving everyone a stake in our success.
• Support in obtaining private medical insurance.
• A referral bonus program.
• Recognition programs and learning opportunities.
• B2B Contracting in Ukraine.
• A smart, friendly team that values reliability, simplicity, and automation.