[Hiring] Support Engineer @AB InBev | Growth Group

Role Description

Please note that this position is remote and assigned to the night shift (16:00pm till 1:30 am).

What you’ll do:

• Collaborate with teams to design, build, deploy and monitor new and existing services;
• Build and evolve our change management and release processes;
• Identify and improve processes by automation;
• Focus on observability and logging with our services by proactive monitoring, alerting, and detecting anomaly in our systems;
• Take part in monitoring activities, being able to quickly mitigate issues in production while project teams are engaged;
• Mitigate issues in production by using a variety of methods like scripts, automations, infrastructure scaling;
• Raise 3rd party tickets when needed (Microsoft, CloudAMQP, NewRelic, etc);
• Update and improve runbooks;
• Deep-dive into root cause analysis with teams to prevent incidents;
• Collaborate with infrastructure and security teams to build scalable, secured and resilience systems;
• Practice Support Engineering methodologies such as defining SLO and error budget;
• Work closely with Operations team to ensure all processes are aligned with teams;
• Contribute to capacity planning and access management process;
• Be constantly challenged to create world-class solutions.

Qualifications

• University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development;
• Solid fundamentals in object-oriented design, data structures, algorithms and problem solving;
• Hands on experience in CI/CD tools such as Azure DevOps, ArgoCD;
• Experience with SRE and Support Engineering methodology/culture;
• Experience with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python;
• Experience with monitoring tools such as New Relic, DataDog, Grafana;
• Advanced communication skills in English (written and spoken);
• Experience with Agile projects.

Requirements

• You’re passionate about software development and knows how to ensure its quality;
• You’re motivated by building up world class solutions that impacts millions of users all over the world;
• Experienced working in an environment which uses and stimulates DevOps culture;
• You’re creative when solving problems and is continuously seeking improvements for processes and solutions;
• You can communicate clearly with your team and the company to identify issues and demands;
• You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes in the final result;
• You can take on projects or initiatives on early stage, being capable of building solutions from the ground up.

Benefits

• Performance based bonus*
• Attendance Bonus*
• Private pension plan
• Meal Allowance
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Medicines discounts
• WellHub partnership
• Childcare subsidies
• Discounts on Ambev products*
• Clube Ben partnership
• Scholarship*
• School materials assurance
• Transport allowance

*Rules applied