[Hiring] Student Finance Advocate @Post University

Role Description

Working in the Office of Student Finance (OSF) and reporting to the Associate Director of Cash Collections, the Student Finance Advocate supports all active and inactive students with the university's tuition process. The Student Finance Advocate will support the Associate Director of Collections in meeting the highest standards of service. Additionally, they will provide excellent customer service to students in a proactive manner and utilize problem-solving skills to promote success and retention.

The Student Finance Advocate is also responsible for all Student Accounts administrative tasks, including but not limited to:

• Collections
• Payment plans
• Account adjustments
• Data entry

The Student Finance Advocate compiles data for and assesses different payment options and related services, reconciles accounts related to student eligibility, and works to resolve any remaining out-of-pocket expenses. They provide resolutions to ensure tuition obligations are met while maintaining compliance with all internal and federal financial aid policies.

The schedule for the position is Tuesday through Saturday. This position offers the option to work remotely. Candidates must connect equipment directly to their home router (Post provides a 50-foot Ethernet cable; no wireless connections). Minimum internet requirements include:

• 25 Mb download speed
• 15 Mb upload speed
• Latency below 40 for reliable audio quality

Candidates are responsible for ensuring their internet meets these standards before the start date. A dedicated, quiet home workspace free from distractions is also required.

Pay: $45,000/annually; $21.64/hour.

Schedule: Tuesday through Saturday

Qualifications

• Bachelor’s degree preferred, and/or one to two years of customer service experience required
• Excellent computer skills and proficiency in Microsoft Office, internet applications, and database software
• Excellent oral and written communication skills
• Self-starter with the ability to multitask
• Exceptional problem-solving skills and attention to detail
• Able to work in a collaborative, team-oriented setting
• Self-motivated with a passion for achieving results and thriving in a dynamic, fast-paced environment

Requirements

• Communicate with new, continuing, and inactive students on payment completion requirements
• Counsel students with high balances or delinquent accounts
• Contact students to collect outstanding balance requirements
• Possess a thorough understanding of Title IV funds, regulations, and eligibility requirements
• Establish payment plans to cover any balance that is not supported by the financial aid award
• Prepare payment plans for tuition, fees, room and board, lab, and all other University charges for each semester
• Possess knowledge of applicable policies, procedures, regulations, and laws to ensure compliance
• Promptly respond to customer service issues, concerns, and escalations
• Perform all data entry for Student Accounts, including entering comments to the student records
• Work closely with Financial Aid, the Registrar’s Office, and various other departments to assist students with their financing and advising needs
• Flexible schedule and weekend hours to meet the needs of the university
• Perform other duties as assigned