[Hiring] Student Accounts Specialist @Fielding Graduate University

Role Description

We are seeking a Student Accounts Specialist to work remotely on a full-time 37.5-hour per week basis.

• Provide customer service and support to students, student sponsors, and University personnel regarding all aspects of the student’s tuition account, including:
• Billing and payments
• Admission deposits and registration
• The impact of student loans and scholarships on account balances
• Collections
• Policies and procedures related to student account transactions via phone and email
• Explain account activity related to financial aid and scholarships while referring eligibility and awarding determinations to the Office of Financial Aid.
• Accurately process tuition payments, refunds, and daily bank deposits.
• Manage internal student payment plans and sponsored, employer, and other third-party billing arrangements.
• Monitor Student Account Office Holds as they pertain to leaves of absence.
• Participate with other service areas to facilitate consistent delivery of service and information.
• Review student accounts for accuracy; employ well-developed communication skills to:
• Diffuse difficult situations
• Resolve discrepancies or disputes
• Communicate technical information
• Test revisions and upgrades to student payment processing systems.

Qualifications

• Associate’s degree in business administration and/or accounting, or closely related field, or a combination of equivalent education and experience.
• Three years’ experience in accounts receivable, banking, customer service or accounting with proven high volume customer service.
• Experience in handling checks and wires is preferred.
• Ellucian Colleague experience preferred.

Requirements

• Applications will not be considered complete unless both a resume and cover letter are uploaded.
• Do not use Easy Apply.
• Applicants are encouraged to have their employment history, educational information, and professional references on hand while completing the application.
• The online application process takes approximately 30-60 minutes.
• Upon completion, applicants will receive confirmation of receipt via email.

Benefits

• Competitive compensation
• Generous benefits package that includes paid time off
• Retirement
• Excellent health insurance

Company Description

Fielding Graduate University is an innovative global community dedicated to educating scholars, leaders, and practitioners in pursuit of a more just and sustainable world. We do this by providing exemplary interdisciplinary programs within a distributed and relational learning model grounded in student-driven inquiry and leading to enhanced knowledge. Fielding has approximately 1,050 students and 150 faculty members residing throughout the United States and internationally.

We are committed to inclusive excellence and encourage diversity and inclusivity in all our enterprises. As an equal opportunity employer committed to social justice, we value and welcome individuals of all ages, abilities, backgrounds, beliefs, genders, gender identities, gender expressions, marital status, national origins, race and ethnicities, religious affiliations, sexual orientations, military/military spouse, or veteran status – and other visible and nonvisible differences.