[Hiring] Statement Request Assistant @HRS Talent Solutions

Role Description

A customer asks for a copy of a statement. Before anyone sends it, the request must be connected to the correct account and the approved delivery channel. This remote role provides that administrative care. You would review routine online requests, confirm the information required by the employer's procedure, retrieve an available statement, and record what was delivered. Anything involving a disputed balance, an unusual date range, or an identity concern goes to the billing specialist.

A typical day may include:

• Reading a queue of messages that look similar but relate to different billing periods.
• Checking whether the person is authorized to receive the document under the company's verification process.
• Asking only for the approved missing detail if the request is incomplete.
• Using the assigned secure delivery method and noting the date and exact period supplied once a permitted document is found.

The work also involves redirecting questions:

• Acknowledging customer questions about charges and transferring them with context.
• Not interpreting charges, promising adjustments, or providing financial advice.
• Including the statement period and the question in the handoff without copying account details into an unsecured message.

A statement request can appear simple while the record has several periods or account holders. Confirm the period requested and the recipient allowed under the employer's process before sending an approved copy.

Work you may do includes:

• Reading requests for existing statements through the assigned online inbox.
• Confirming the account and permitted requester using the employer's steps.
• Locating a statement for the correct period in a web-based system.
• Preparing a concise delivery message using approved wording.
• Recording when a document was provided and through which channel.
• Flagging missing statements, disputed amounts, or account mismatches.
• Following privacy instructions for attachments and recipient addresses.
• Referring questions about a balance to the authorized billing team.

Qualifications

• Prior billing work is helpful but not essential.
• Customer service, office administration, document handling, or accurate email support are all useful backgrounds.
• Comfortable working with online records and reading dates and account identifiers carefully.
• Ability to pause when information does not match.
• No accounting qualification required.

Requirements

• Ability to describe a time you handled a document carefully or checked the right recipient before sending information.
• A short, accurate example in your application is useful.

Benefits

• Remote position with part-time or full-time hours determined by the employer.
• A private home office or comparable setting is appropriate for account documents.
• Details about equipment and system access will be provided.

Company Description

The company will train a new hire on its statement system, identity checks, and secure delivery method.