[Hiring] Sr. Client Services Associate @Phreesia

Role Description

Phreesia is looking for a Sr. Client Services Associate to join our growing Client Solutions team. As one of the first points of contact for new clients, you will guide healthcare practices through a structured onboarding journey, ensuring they go live on the Phreesia platform with confidence and achieve early, measurable value.

This is a foundation role within Client Solutions, deliberately built to give you product depth, client relationship skills, and business acumen that open multiple career paths across our client-facing teams. From day one, you'll work alongside experienced Consultants, Client Success Managers and cross-functional partners in Support, Product, and Sales.

Qualifications

• Bachelor's degree required
• Strong organizational skills — comfortable managing multiple concurrent client engagements
• Clear communicator, written and verbal, with ease presenting to both technical and non-technical audiences
• Customer-first mindset with experience managing relationships with internal or external stakeholders
• Problem-solver with adaptability to thrive in a fast-paced, dynamic environment
• Comfortable working within software platforms; experience with CRM or project management tools is a plus
• Confident, high-energy, and a genuine team player who lifts others around them
• Up to 50% travel may be required in accordance with current health and safety guidelines

Requirements

• Own end-to-end onboarding for newly contracted clients, managing project timelines, stakeholder communications, and go-live milestones
• Serve as the primary implementation contact, guiding clients through product configuration, workflow setup, and initial staff training
• Partner closely with Client Success Managers to ensure a seamless handoff from implementation to ongoing engagement, and build the skills to own that engagement yourself over time
• Proactively engage clients to drive adoption and usage of Phreesia products and features, ensuring they realize maximum business value
• Collaborate with Support, Product Management, Sales, and Business Development to resolve issues and escalate risks proactively
• Monitor product usage trends and key performance indicators to anticipate client risks early and address them before they affect satisfaction or retention
• Track key onboarding KPIs — time-to-live, product activation rates, and early satisfaction scores — and report on progress
• Document client configurations, feedback, and implementation outcomes to support process improvement and institutional knowledge
• Surface recurring client feedback and product gaps to the Product Management team to inform roadmap priorities

Benefits

• Base pay for US is $85,000 – $120,000, depending on qualifications
• Attractive and comprehensive Total Rewards package including health benefits, 401(k), flexible PTO, Summer Fridays, and professional development resources
• 100% Remote work + home office expense reimbursements
• Competitive compensation
• Flexible PTO + 8 company holidays
• Monthly reimbursement for cell phone + internet + wellness
• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
• Variety of insurance coverage for people (and pets!)
• Continuing education and professional certification reimbursement
• Opportunity to join an Employee Resource Group