[Hiring] Spanish Bilingual - Licensed Property and Casualty @Everise

Role Description

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

• Professionally handle a high volume of incoming calls including account, claim and general questions
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Ability to effectively communicate with pet parents both verbally and in writing
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment
• Experience with Salesforce Customer Relationship Management (CRM) systems is a plus

Qualifications

• Bilingual in Spanish and English
• Two years of customer service or call center experience
• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for pet parents
• Respond to pet parent emails with the aim of resolving issues by being proactive, patient, empathetic, and understanding
• Listen, understand, and take quick action
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

Requirements

• Must hold a property and casualty license in your state of residence
• Must be willing to release property and casualty appointments (No need to release Health or Life appointments)
• Must be able to work weekends
• This position is currently 30 hours
• Although 30 hours, this still qualifies you for benefits and PTO

Work at Home Set-Up Requirements

• Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted)
• (2) 21” monitor(s). You will supply 1 and Everise will supply 1
• Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
• The use of wireless connections to access Everise Work at Home systems at any time is prohibited
• Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted
• You must supply your own headset. Specific models will be shared during the interview process
• To be supplied by Everise (some programs offer bring your own devices):
• Keyboard
• Mouse