[Hiring] Field Customer Solutions Engineer @RR

Role Description

As our Customer Solutions Engineer, you'll act as the ethanol specialist alongside our US sales lead, supporting customers to install, operate, and get full value from the IRmadillo and our new software. The role involves significant travel, mainly across the Midwest with occasional trips beyond, and you'll manage your own schedule.

• Help shape how we work by turning what you learn on each site into processes the wider team can follow.
• Work daytime hours with no rotating shifts.
• Influence in a growing company.

Qualifications

• Fuel Ethanol Plant Operations
• Process Optimization
• Process Analytics
• Mechanical and Electrical / Electronic Systems

Requirements

• Located in or near the Midwest (ideally within daily reach of Kansas City, Omaha or Des Moines) and keen to travel.
• Experience working in a fuel ethanol plant, or as a service provider to one.
• A background in process engineering, lab or operations in fuel ethanol – engineering training is a real plus.
• Practical, problem-solving skills in mechanical and electrical/electronic systems.
• Self-organizing – able to plan your own schedule, routes and priorities without a fixed shift structure.
• A natural process-builder – when something new comes up, you work it out and document it so it's easier next time.
• Effective at resolving customer issues face to face and on site, and quick to pick up the phone to solve problems.
• Happy to step outside your comfort zone and take on new ways of working and new technical challenges.
• A proactive approach – you take ownership and make things happen.
• A collaborative team player – all of our work is team-based and peer-reviewed.

Benefits

• $100,000 – $140,000 Base Salary (DOE) + Commission
• Health & Dental Insurance
• All Travel Expenses Covered (Rental Cars Included)
• Equity Options