[Hiring] Solutions Specialist @Dayforce

Role Description

Reporting to the Manager, Solutions, our team is adding Solutions Specialist, specialized to support our Dayforce Industry Solutions (DIS) application. This is an exciting opportunity to apply your technical knowledge and customer service skills to deliver business-to-business application support to Dayforce clients, globally.

• Support our most strategic and largest accounts.
• Collaborate with Development, Product, QA, and Services teams to champion client priorities and drive incidents to closure.
• Triage, test, and verify solutions while managing customer relationships and delivering world-class client-focused support.
• Work extensively on product performance related issues and provide recommendations keeping the broader client impact in mind.
• Design, code, validate, and ship code in a quick cadence to meet the client’s needs.

Qualifications

• Diploma or degree in Computer Science, I.T., Engineering, or a related field.
• 2+ years of experience providing customer service and technology support in a fast-paced environment.
• 2+ years of programming experience in C#, Java, OR equivalent object-oriented programming language.
• 2+ years of experience with data integrations.
• Exposure to change management protocols and familiarity with Microsoft Server Technology (e.g., Windows / SQL Server).
• Proficient in SQL and understanding of relational database systems.
• Exceptional customer experience skills.
• Willingness to work outside of standard business hours (Night shift).

Requirements

• Support complex configurations and advanced troubleshooting.
• Create and consider multiple permutations while testing proposed changes.
• Conduct root cause analysis and perform tasks to complete retroactive changes.

Benefits

• Excellent time away from work programs.
• Comprehensive wellness initiatives.
• Recognition through competitive pay and benefits.
• Opportunities for personal and professional growth.
• Community impact initiatives, including volunteer days and charity opportunities.