[Hiring] SFRRN Hotline Dispatcher @Aacre

Role Description

We are seeking an independent contractor to answer, direct, support, and log calls to the San Francisco Rapid Response Network’s 24-hour hotline, during non-standard office hours (e.g. evening, overnight or weekends). You will join a team of dedicated immigrant rights advocates working to protect the rights of immigrant communities and uphold San Francisco’s sanctuary policies.

Scope of Work

• Serve as the primary CAA dispatcher for SFRRN hotline, answering live hotline calls for a minimum of 16 hours a week, during non-standard office hours.
• Answer and/or immediately return all calls when actively dispatching.
• Triage phone calls, provide accurate information and refer callers for supportive services as appropriate.
• Follow SFRRN protocols and guidelines when responding to calls.
• Attend meetings and training for updates on changes to hotline operations.
• Track and document the hotline and immigration enforcement and detention trends.
• Provide reports with data and trends of calls, referrals, and follow-up actions.

Qualifications

• Experience as an independent contractor (sole proprietorship or LLC).
• Bilingual fluency and literacy in English and a language widely spoken in the San Francisco Bay Area is preferred.
• Highly professional and able to maintain confidential and sensitive information.
• Able to answer calls with a calm and empathetic demeanor to support callers who may be in distress.
• Strong organizational skills and attention to detail in providing relevant information and logging call information.
• Strong commitment to immigrant rights, social justice, and equity.

Compensation

• $25 per hour.

Contract Term

• October 2026 – June 30, 2027, with possibility of extension.
• 16 – 31 hours per week.

To Apply

Submit a resume and cover letter detailing your interest through the "Apply" button on AACRE's Career page.

Note About Contracting

Contractors are required to furnish a completed W-9 form, and will receive a 1099 for tax filing purposes. 1099 contractors retain independence and manage their own work schedules. Contractors are responsible for their own taxes and insurance needs, and providing their own equipment.