[Hiring] Senior Dispatcher @Cox Enterprises

Role Description

The Senior Coordinator-Senior Dispatcher assesses and assigns appropriate Service Providers to make the requested repairs. This position also relays the estimated time of arrival and any delays to the customer and manager on duty.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Duties

• Assess and assign any/all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign appropriate and nearest Service Provider to make requested repairs.
• Advise the customer of the estimated time of arrival on the event and follow instructions per their requirements.
• Inform manager on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.
• Work with New Call/Follow Up Reps to address problems as they arise.
• Handle overflow of new inbound events.
• Assist New Call/Follow Up Reps as needed and as time permits.
• Assist in resolving customer inquiries.
• Maintain above average efficiency score.
• Good standing attendance.
• Must be Coordinator-Dispatcher II at least one year.
• Other duties and projects, as assigned.

Qualifications

• High School Diploma or GED Certificate, required.
• Two years’ relevant experience. Industry experience is a plus.
• Advanced knowledge in Microsoft Office Suite.
• Basic knowledge in diesel mechanics and customer profile knowledge.

Requirements

• Accountability - Ability to accept responsibility and account for his/her actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Collaborative - Ability to work with others to find solutions.
• Communication, Oral - Ability to communicate with economy and clarity, actively engaging the conversation in order to clearly understand others’ message and intent, and receives and processes feedback.
• Communication, Written - Ability to write concise, clear letters, reports, articles, or e-mails, including proofing and editing.
• Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients’ needs, understanding their concerns, and seeking to build trust.
• Detail Oriented - Ability to be structured and methodical in working skills. Pays meticulous attention to all aspects of a situation or task, no matter how small or seemingly unimportant.
• Interpersonal - Ability to develop and maintain relationships with others.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Time Management - Ability to prioritize and utilize the available time to organize and complete work within given deadlines.

Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.