[Hiring] Service Desk Agent L1 with German @D-ploy

Role Description

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products.
• Meticulous documentation of end user issues in ITSM tool.
• Adherence to processes and knowledge documents.
• Ticket backlog management.
• Continuous service improvement activities – knowledge script creation, training document updates, etc.
• Close collaboration with Onsite IT technicians.

Qualifications

• Fluent in German and English; other languages are an advantage.
• Advanced MS Office apps knowledge a plus.
• Strong problem-solving/analytical abilities.
• Good communication skills.
• Attention to detail and ability to multi-task.
• Ability to work independently and effectively.
• Readiness to follow direction and best practices.
• Planning and organizing skills.
• Team player and supportive personality.

Requirements

• Candidates have to declare Criminal record extract not older than three months.

Benefits

• Broad range of activities, tasks, and projects.
• Flexible working conditions.
• Minimum 5 weeks of vacation.
• Paid sick days.
• Meal vouchers.
• Vouchers (B-day voucher, wedding, and new born surprise).
• Contributions to wellness programs (multisport card).
• Fishing for Friends program – our referral program.
• Refreshments in the D-ploy office.
• Further development and professional advancement.
• Friendly and international working environment.
• Company-sponsored events.
• Competitive salary and various benefits.