[Hiring] Premium Guest Services Advisor @Hopesglobalgetaways

Role Description

We are looking for polished, service-minded individuals to join our remote team as Premium Guest Services Advisor. In this role, you will support clients seeking well-planned vacation experiences by helping them review options, coordinate requested arrangements, and stay informed throughout the planning process.

This opportunity is a strong fit for individuals who enjoy delivering attentive service, managing details, researching quality experiences, and maintaining professional communication. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

What You'll Do

• Learn about each client's preferred destinations, travel dates, budget, interests, priorities, and special requests.
• Research premium resorts, hotels, cruises, transportation, tours, excursions, activities, and other vacation services using approved supplier resources.
• Help coordinate selected arrangements and keep confirmations, reservation information, schedules, and itinerary details accurate and organized.
• Maintain proactive communication by sharing updates, answering routine questions, following up on pending items, and assisting with standard changes or requests.
• Review important details for accuracy, track deadlines, maintain current client records, and continue developing destination and supplier knowledge.

Qualifications

• Strong written and verbal communication skills
• Professional, courteous, and guest-focused approach
• Excellent organization and attention to detail
• Ability to provide attentive and personalized support
• Comfortable researching and evaluating multiple vacation options
• Ability to manage several client requests, follow-ups, and deadlines
• Willingness to learn supplier systems, digital tools, and online platforms
• Dependable follow-through and effective time-management skills
• Adaptable and solution-focused when plans or client needs change
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

Benefits

• Fully remote opportunity with flexible part-time and full-time scheduling
• Beginner-friendly onboarding and structured training
• No previous professional travel experience required
• Ongoing team support and access to educational resources
• Destination and supplier learning opportunities
• Opportunities to develop premium guest service, communication, research, and coordination skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment